Privacy Policy
A Legal Disclaimer
At STRONDO, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services. Please read this policy carefully to understand our practices and how we handle your information.
STRONDO specialises in project management and surveying services, including damp and mould surveys, structural engineering surveys, and drone inspections. We act as a Data Controller when collecting and processing personal data from website users and clients.
2. What Personal Data We Collect
2.1 Personal Data You Provide
Contact Information: Name, address, email, and phone number (e.g., when completing a contact form or signing up for newsletters).
Enquiry Information: Details shared via communication channels, such as email correspondence or service inquiries.
2.2 Automatically Collected Data
Technical Information: IP address, browser type, operating system, time zone, and device information.
Usage Data: Browsing activity, traffic patterns, and interactions, collected via cookies and other tracking technologies (see Section 7).
2.3 Sensitive Personal Data
We do not actively collect sensitive personal data (e.g., health or criminal data) unless necessary for a service, with your explicit consent.
3. How We Use Your Personal Data
3.1 To Provide Our Services
Respond to enquiries and requests.
Fulfil contractual obligations, such as providing project management or survey services.
Manage payments and issue invoices.
3.2 Marketing and Communications
Share updates, newsletters, and promotional materials (with your consent).
You may opt out of marketing communications anytime via email or by using the unsubscribe link in our communications.
3.3 Website Analytics
Analyse website performance and improve user experience.
Monitor website security and technical functionality.
3.4 Legal and Regulatory Compliance
Fulfil legal obligations, such as record-keeping and responding to regulatory or legal requests.
4. Legal Basis for Processing Your Data
We process your personal data under these lawful bases:
Consent: When you consent to marketing communications or other specified purposes.
Contract: To fulfil a contract or pre-contractual obligations.
Legal Obligation: To comply with regulatory and statutory requirements.
Legitimate Interests: For business purposes, such as improving services or ensuring website security, unless overridden by your rights.
5. Sharing Your Personal Data
5.1 Third-Party Sharing
Service Providers: Third parties supporting STRONDO in IT, hosting, payment processing, or marketing.
Legal Authorities: Disclosures as required by law or in legal proceedings.
Business Transfers: Data may be transferred if STRONDO is involved in mergers or acquisitions.
We ensure all third-party processors comply with data protection laws and use your data securely and lawfully.
6. How We Protect Your Data
STRONDO employs robust measures to safeguard your data, including:
Encryption where applicable.
Secure servers and firewalls.
Controlled access and authentication protocols.
However, as no transmission over the internet is fully secure, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
7.1 Types of Cookies Used
Essential Cookies: Required for website functionality.
Performance Cookies: Improve website performance and analytics.
Functional Cookies: Provide enhanced functionality and customisation.
Targeting/Advertising Cookies: Deliver relevant advertising.
You can manage cookie preferences through your browser or our cookie settings tool. Note that disabling cookies may affect website functionality.
8. How Long We Retain Your Data
We retain personal data based on the following criteria:
Service Data: Retained for the duration of your contract, plus any statutory retention period.
Marketing Data: Retained until you opt out.
Analytics Data: Retained for a reasonable period for performance improvements.
9. Your Rights
Under UK data protection laws, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccuracies in your personal data.
Erasure: Request the deletion of your data, subject to certain conditions.
Restriction: Limit the processing of your personal data.
Portability: Receive your personal data in a machine-readable format.
Objection: Object to the processing of your data, particularly for marketing purposes.
Withdrawal of Consent: Withdraw your consent at any time for processing based on consent.
To exercise your rights, contact us at info@strondo.com. Requests will be processed within one month unless extensions are permitted under applicable law.
10. Changes to This Privacy Policy
STRONDO may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated where legally required.